Payment, Cancellation, Refund & Dispute Policy
Last updated: 12 August 2026
DRAFT — REQUIRES FORMAL LEGAL REVIEW. This public document records the approved business model but has not yet received formal legal approval.
Payments
When payment features are available, payments may be processed through Paystack. Vantage PT does not store customers' full card details. Payment is complete only after the provider confirms it and Vantage PT successfully records the invoice as paid. If your bank or provider confirms payment but the invoice remains unpaid, contact support before paying again.
Who supplies the service
The trainer supplies the underlying training service and is responsible for delivering it. Unless expressly stated otherwise, the service agreement is between the customer and trainer. Vantage PT provides the technology platform and facilitates invoicing, payment, and reconciliation; it is not ordinarily the supplier of the training service.
Trainer cancellation policy
Each trainer determines their own cancellation policy. The applicable policy must be presented before payment and forms part of the customer's agreement with the trainer. Applicable law takes precedence where required.
Refunds
Refund eligibility depends on the trainer's disclosed cancellation terms, the circumstances, and applicable law. The trainer is financially responsible for approved service-related refunds. Vantage PT may facilitate processing, but settlement to the trainer does not remove the trainer's responsibility to fund or reimburse an approved refund. Duplicate or erroneous payments, provider reversals, chargebacks, and legally required refunds are handled separately from discretionary cancellation requests.
Requesting a refund
Email support@vantagept.co.za with your name, invoice number, transaction reference if available, payment date, amount, and reason for the request. Do not send full card details, a PIN, one-time password, password, or security code. A request does not guarantee approval.
Duplicate or incorrect payments
Contact support about a duplicate payment, wrong amount, payment against a previously paid invoice, or suspected processing error. Vantage PT will compare local transaction records with payment-provider evidence before determining the appropriate correction.
Failed or abandoned payments
A failed or abandoned checkout does not settle an invoice. A temporary bank authorisation may take time to disappear. If the result is uncertain, contact support before repeatedly retrying payment.
Reversals
A payment provider, bank, or card network may reverse a transaction. Vantage PT reconciles provider evidence with its records before changing payment status.
Chargebacks and disputes
A chargeback or bank/card dispute is separate from an ordinary refund request. Customers may have rights through their bank or card issuer. Vantage PT and/or the trainer may provide transaction and service evidence, and provider or bank response deadlines may apply.
Service not provided
Depending on the circumstances, the outcome may include rescheduling, a credit, a refund, a reversal, or another remedy required by applicable law.
Unauthorised payments
Contact your bank or card issuer promptly and notify Vantage PT at support@vantagept.co.za. Vantage PT may investigate and provide relevant evidence to Paystack, a bank, card network, or other authorised party where appropriate and lawful.
Statutory rights
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded.